Corrupt common.xml

salberta

Hi Everyone

I really love the product firstly, the reporting and functionality are top-notch. I am however experiencing an issue the corruption of the common.xml file, this is the file that is responsible for the rendering of the inventory tree.

From what I can tell the issue happens when the application is running and the computer is restarted. I can restore the file from a backup and the application is fully functional. If anyone has an idea on this one please comment.

jeff

We were hunting for this bug for quite a while before and after the release of version 3.5. Good news: it's fixed by now. I e-mailed you the link to the beta version with the fix.

Jeff, project designer
Network Inventory Software

salberta

jeff what version is the good version. The link did not come through in the e-mail

I am on 3.5.924

jeff

Well... the beta version I sent you is a bit newer. Versioned 3.5.935 (for today). Can you e-mail us at help@clearapps.com so we could send you the link again?

Jeff, project designer
Network Inventory Software

pgregory

morning
i have just suffered this very problem
but i have not got a backup of common.xml
advise please
thanks
paul

Kim Ford

Dear Paul,

Please perform the following:

1. Close Network Inventory Advisor.

2. Go to Information folder -> __backup__ folder -> rename the most recent file to common.xml and put it in the Information folder.

3. Try to launch NIA.

pgregory

worked a treat,
thanks
paul

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