Usually, no additional configuration is required. But just in case you can't scan them right away, check our basic help section here: http://www.clearapps.com/help.html

I have looked through the help document and am still unsure. The usual message for all computers is 'access denied'. As you have no Windows 7 section in your help page I'm not totally sure as to what to do to resolve this issue, any thoughts?

Access can be denied if you are using incorrect admin credentials, there's a firewall installed, UAC enabled, etc. There's really a number of issues that might cause this. Check the FAQ section again, one issue by another, and I am sure you will locate the cause. If none of our help tips resolve it, email Kim at help@clearapps.com, she'll be able to help.