Network Inventory Advisor has stopped responding - Every time
  • richardbrooksrichardbrooks January 2011

    Hi,

    I am unable to run NIA since the last update, I installed 3.9.1.1554 on the server & it worked fine, untl I rebooted at the weekend. Every time it is started Server 2008R2 reports that it has stopped responding & prompts me to check online & close or just close.

    Error Details are:
    Problem signature:
    Problem Event Name: BEX
    Application Name: iadvisor.exe
    Application Version: 3.9.1554.0
    Application Timestamp: 4d1b94ca
    Fault Module Name: StackHash_0a9e
    Fault Module Version: 0.0.0.0
    Fault Module Timestamp: 00000000
    Exception Offset: 49726f73
    Exception Code: c0000005
    Exception Data: 00000008
    OS Version: 6.1.7600.2.0.0.272.7
    Locale ID: 2057
    Additional Information 1: 0a9e
    Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
    Additional Information 3: 0a9e
    Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

    *** As a work around I tried installing 3.8 back over the top & this works ok***
    ** Thinking this might have fixed things I tried 3.9 again with the same result **

    Thanks for your help

    Rich.

  • jeffjeff January 2011

    Interesting. Looking into this now.

    Jeff, project designer
    Network Inventory Software

  • jeffjeff January 2011

    So, here's what we can do now:

    1. Go to C:\Program Files\ClearApps\Network Inventory Advisor (or other folder where you installed the software).
    2. Locate the [information] directory there.
    3. Rename it to something like [information_crash].
    4. Launch Network Inventory Advisor and see if it crashes again.
    5. If it does, let us know at help@clearapps.com and we'll go on from there.
    6. If it doesn't, please, zip the renamed folder and email it to us (upload it to somewhere like rapidshare, or other online file sharing service) or let us know and we'll create and FTP account for you on our server. Once we get your [information] folder for investigation, we'll be able to fix the issue in a matter of hours (hopefully).

    Thank you so much for reporting this.

    Jeff, project designer
    Network Inventory Software

  • jeffjeff January 2011

    Also, have you changed the interface locale in Network Inventory Advisor from the default English one?

    Jeff, project designer
    Network Inventory Software

  • richardbrooksrichardbrooks January 2011

    Hi Jeff,

    I have done the following..
    1. Launched NIA 3.8 to verify it works ok - it did.
    2. Updated to 3.9 to verify it fails - it did.
    3. Renamed the [information] folder - NIA 3.9 launches ok but with no assets
    4. Zipped the information folder
    5. Downgraded to 3.8 to check things still work.

    I have 4862 assets currently in the network summary & am adding about 3-5 a day, hopefully the only solution will not be to start from a blank [information] folder.

    Oh, as far as I am aware the interface locale is still default.

  • jeffjeff January 2011

    Cool. That simplifies everything. Kim will send you FTP details shortly. Thanks

    Jeff, project designer
    Network Inventory Software

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