problem scanning one system, all other work fine

corry81

Dear guys,

I have a problem with scanning one system in Network Inventory Advisor.

This system can be pinged and the scan goes until the message "Fetch infos for computer system" ( I hope this is the correct translation of "Sammle Info zum Computersystem"). But at this point it does not do anything. I waited for over one hour but nothing happens.

All other systems work fine. Sometimes it needs some seconds at the message mentioned above. But after it the scan goes forward.

I do not have any idea anymore. Unfortunatelly I cannot scan the whole network because it does not finish this system. The scan of the whole network scans all system but stops also at the message above.

Please help me with this problem.

Best regards
Corry81

jeff

Hi there,

While I'm waiting for more details from our test lab, can you let me know if the same happens if you try to scan this node using a different method (agentless or agent-based)? Can you try to run a local scan of this troublesome node (by either using a standalone agent utility or by installing Network Inventory Advisor on this system and running a localhost scan)?

Jeff, project designer
Network Inventory Software

jeff

Also: which OS does this node run?

Jeff, project designer
Network Inventory Software

corry81

Dear Jeff,

thanks for your answer. The node a Windows XP system.

What do you mean with scan agentless or agent-based? Nothing is installed on the node.
At the moment this is not possible.

jeff

Which Settings are configured for scanning in Network Inventory Advisor -> Settings -> Connection -> Scan using...

?

Jeff, project designer
Network Inventory Software

Howdy, Stranger!

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