Access Denied: After failing to retrieve Microsoft Product ID
  • teksmittyteksmitty December 2010

    I've got one computer in a workgroup that fails to complete the scan and ends with Access Denied. This workstation is my computer so I know without question the login credentials, open FW ports, etc are correct. What happens is the scan begins, it starts to gather data (NIC, HW adptrs, etc) but when it gets to 'Retrieving Microsoft ProductID' it hangs a few seconds then starts the scan over again. The scan goes through 3 times then fails with Access Denied.

    The workstation is Windows 7 Professional: running VMWare with a virtual Win2003 server running NIA. Any ideas??

  • jeffjeff December 2010

    Does the same error take place if you scan the node agentlessly and using the self-deployed agent utility?

    Jeff, project designer
    Network Inventory Software

  • teksmittyteksmitty December 2010

    Agentlessly: Yes, the same error occurs.
    Self-deployed:No. If I export the agent and run it locally it works fine and I can import the information to NIA fine.

  • teksmittyteksmitty December 2010

    Figured it out...Had to create new firewall rules to open TCP/UDP ports

  • jeffjeff December 2010

    Glad it worked out so easily. Thank you for updating the thread.

    Jeff, project designer
    Network Inventory Software

Add a Comment

Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

Sign In Apply for Membership

Categories

In this Discussion

Tagged

Network Inventory Software
PC Inventory Software