Computers getting stuck
  • pgregorypgregory May 2010

    Hi

    i have noticed that when i do a network scan of groups of computers , which in my case is site based, then some computers are getting stuck for sometimes an hour on "retrieving installed security software", is there a reason for this
    It is happening no matter which site i choose, so i do not believe that it is a bandwidth problem

    cheers

    paul

  • Kim+FordKim Ford May 2010

    Dear Paul,

    Please, try to scan your assets using auto-deploying agent utility. Go to Settings -> Connection tab -> "Scan Using" -> disable "Try both connection methods if one fails" checkbox and enable "auto-deploying agent utility (SMB)" option.

    Let us know the test results.

  • pgregorypgregory May 2010

    Hi Jeff

    yes that appears to have cured it,
    thanks for the quick respnse

    cheers

    paul

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